Keisha Mason Interview Summary

Karin Prieto, Director of Loss Prevention and Safety at ARC Thrift Stores, discussed her 11-year tenure and the family-like environment at ARC. She highlighted Tom's growth from a data entry role to a full-time employee, noting his increased confidence and reduced anxiety. Tom's involvement in the ambassador program, which educates employees with intellectual disabilities, has been instrumental in his development. Karin emphasized the importance of feeling valued and praised the impact of the course Tom attended, recommending it for others, especially parents of individuals with disabilities. Tom's dedication and willingness to help have significantly contributed to the department's operations.

Issues & Risks

  • Tom initially had anxiety and was reluctant to try new tasks.

  • Tom used to have anxiety-related issues at work about once or twice a month.

  • Tom has some physical restrictions, such as limitations on lifting.

Questions discussed

  • "Would you say that his confidence has grown?"

  • "Would you recommend the course that he went through for others?"

Outline

Karin Prieto's Background and Role at ARC Thrift Stores

  • Karin Prieto introduces herself as the Director of Loss Prevention and Safety at ARC Thrift Stores, where she has worked for 11 years.

  • Prior to joining ARC, Karen worked for 18 and a half years at a traditional retailer.

  • Karin emphasizes the family-like atmosphere at ARC, where employees are known by name and not just numbers.

  • She highlights the difference between ARC and the corporate world, where employees are valued as individuals.

Tom's Journey at ARC Thrift Stores

  • Karin recounts meeting Tom in 2018-2019, when Tom was encouraged by his mother to try a more challenging job.

  • Tom started with data entry, which was his comfort zone, and Karin supported him gradually with new challenges.

  • Karin describes how she introduced Tom to safety audits and other tasks to help him grow and reduce stress.

  • Tom's responsibilities expanded to include managing camera systems and attending ambassador events.

The Ambassador Program and Tom's Growth

  • Karin explains the ambassador program, which includes employees with intellectual disabilities, and the various skills they learn.

  • The program offers monthly classes on topics like finance, social media, and personal safety.

  • Social events, such as movie outings, are also part of the program, with ambassadors spread across different locations.

  • Karin notes Tom's increased involvement and willingness to help, which was not initially evident.

Tom's Personal and Professional Development

  • Karin observes Tom's growing confidence and increased work hours, from part-time to full-time.

  • Tom's positive attitude and consistent presence at work have significantly improved since his initial hesitant start.

  • Karin mentions that Tom's anxiety incidents have decreased, with only two notable exceptions related to personal issues.

  • Tom's contributions to the department, including data entry, filing, and identifying safety hazards, are highly valued.

Recommendation for the Course and Its Impact

  • Karin strongly recommends the course Tom attended, crediting it for his significant personal and professional growth.

  • She believes the course has helped Tom believe in himself and take on new challenges.

  • Karin encourages parents of individuals with disabilities to enroll their children in similar programs.

  • The course has positively impacted Tom's self-esteem and ability to contribute effectively to the workplace.