When You Disagree with a DVR Decision
Informed choice includes not only the right to participate in decisions about your vocational rehabilitation program, but also the right to question decisions when you believe a requested service, support, or modification has been denied unfairly or inconsistently with policy.
Informed choice is not merely a procedural requirement—it is an enforceable consumer right that continues throughout the life of the IPE and can be invoked whenever decisions about services are being made.
Disagreements sometimes occur between individuals and counselors regarding employment goals, training programs, services, providers, or other aspects of the vocational rehabilitation process. In many cases, these disagreements can be resolved through additional discussion and the sharing of information. Individuals are encouraged to ask questions, seek clarification regarding the reasons for a decision, and provide any additional information that may support their request.
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If an individual believes that a requested service is necessary to achieve the employment goal identified in the Individualized Plan for Employment (IPE), is appropriate to their vocational rehabilitation needs, and represents a reasonable and cost-effective use of DVR resources, they may wish to pursue further review of the decision.
As a first step, individuals should request that the decision and the reasons supporting it be provided in writing. A written explanation helps ensure that everyone understands the basis for the decision and provides documentation should further review be necessary.
If the individual continues to disagree with the decision after discussing the matter with the counselor, they may request that the issue be reviewed by the counselor's supervisor. Supervisory review provides an opportunity for a second evaluation of the facts, applicable policies, and the rationale for the decision.
If the disagreement remains unresolved, individuals may seek assistance from the Client Assistance Program (CAP). CAP is an independent advocacy program that helps individuals understand their rights and responsibilities under the vocational rehabilitation program, resolve disputes, and navigate available remedies. CAP may provide information, advocacy, and assistance during informal dispute resolution processes and other review procedures.
Throughout any disagreement or appeal process, individuals should maintain copies of important documents, including their Individualized Plan for Employment (IPE), correspondence, written decisions, assessments, service authorizations, and any other records related to the disputed issue. Having complete documentation can help ensure that concerns are reviewed accurately and fairly.
